Sky Go is a free service for Sky TV customers, which allows them to watch Sky on up to 2 smart devices. However, if customers want to download content to watch offline, or access Sky through a games console, then they will have to subscribe to Sky Go Extra. This costs £5 a month, but if you have Sky Multiscreen it is also free. If you do not pay for it, then there is no need to cancel. You can simply stop using the service. If you want to cancel a Sky Go Extra subscription to save £5 a month, then follow the guide below to do that.
With the Sky Go Extra subscription, you can register up to 4 devices and download on-demand contents. Sky Go on FireStick provides popular sports channels such as Sky Sports F1, Sky Sports 5, Eurosport, and more. It also has a separate set of Kids channels that includes Cartoon Network, Disney Channel, Nickelodeon, Cartoonito, and more. Sky allows a subscriber to have Sky Go on two devices, or four for Sky Go Extra users. So you can effectively borrow a mate’s login, and maybe even chip in if you’re feeling generous.
Cancel by Telephone
1) The fastest method of cancelling any Sky subscription is to call them on the phone. Call Sky on 0344 241 1653. It will prompt you to enter the primary phone number for your Sky account. Alternatively, if you wait for a few seconds, it will give you the opportunity to state the reason for your call. You can say “cancel Sky Go” as your reason. Otherwise, if you keep holding the line then there will be an automated list of options.
2) If you take the third route, then you should press 1 as an existing Sky customer. Press 6 to reduce your Sky subscription. Then press 2 to cancel a part of your Sky subscription. If you want to cancel Sky TV and not just a part of it, then follow this guide instead. When you press 2, it should connect you to a Sky agent right away. Tell them that you are giving them notice of cancellation for your Sky Go Extra subscription.
3) Bear in mind that Sky has a notice period of 31 days for cancellations. So, if you want to cancel Sky Go Extra, then you need to call them 31 days before your monthly renewal date. Otherwise, they will only cancel your subscription the following month after charging another £5 for the continued service. The same applies if you have a Sky Go Extra free trial and want to cancel it before it becomes a subscription. You are able to cancel Sky Go Extra within 14 days of starting the subscription and ask them for a refund.
Cancel Online
If you prefer to do things online or don’t have the time to talk on the phone, then there are other ways to cancel Sky Go Extra. Sign into your Sky account on the sky.com website to view and manage your Sky TV subscriptions, including Sky Go and Sky Go Extra. There should be online messaging available so that you can talk with a Sky agent in a live chat. Your notice will be effective immediately, as it is over the phone.
You can do the same thing through the app if you have it on a smart device. Another way to cancel Sky Go Extra online is to send an e-mail to mysky@sky.uk. If you do this, they might have to return your e-mail and verify details before the notice becomes effective. However, it will still be effective from the date that you sent the notice of cancellation originally. They will stop your subscription 31 days from your notice. If your payment date falls within those 31 days, then you can still access the service up until the next date of payment, when your subscription will cease properly. You could still use regular Sky Go for free after that.
Cancel by Post
Writing a cancellation letter to Sky slows the process down a lot. Unfortunately, Sky does not accept notice of cancellation until you can verify all of your account details with an agent. This is why it is faster to do it on the phone or through a live chat. Sky will send a letter back to you acknowledging your letter to them. They will also contact you by phone to verify your details and confirm the cancellation. Only then will the notice be effective. The same rules will apply to this as to all of the cancellation methods mentioned above.
Sky Subscribers Services Limited
PO Box 43
Livingston
West Lothian
EH54 7DD
Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.
This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…
Fixes to try
The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.
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Method 1: Close the Cisco VideoGuard Monitor process
Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.
a) If you are on Windows:
- Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
- Right click the CiscoVideoGuardMonitor process and click End task/End Process.
b)If you’re using a Mac computer:
- On your desktop, click Go, then click Utilities.
- Double click Activity Monitor.
- Click CiscoVideoGuardMonitor, then click the quit button.
Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.
Method 2: Temporarily disable your firewall
It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)
If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.
*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.
Method 3: Completely reinstall your Sky Go app
When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.
a) If you’re using Windows
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- Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
- Under View by, click Large icons.
- Click Programs and Features.
- Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
- Go to Local > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
b) If you’re on Mac
- On your desktop, click Go and click Applications.
Remove the Sky Go app.
- Go back to your desktop, then click Go and click Go to Folder.
- Type “~/library” and click Go.
- Go to Cisco, then remove the VideoGuardPlayer folder.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
Sign Up To Sky Go Extra
Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.
How Much Extra Does Sky Go Cost
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